BUS 335 WEEK 10 QUIZ 9 CHAPTER 13
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BUS 335 WEEK 10 QUIZ 9 CHAPTER 13
True / False Questions
1. In organizations with fewer than 100 employees, research suggests that staffing is most likely to be conducted by the owner, president, or work unit manager.
True False
1. In organizations with fewer than 100 employees, research suggests that staffing is most likely to be conducted by the owner, president, or work unit manager.
True False
2. Centralization of the staffing function creates
economies scale and consistency in staffing policies and processes across the
organization.
True False
True False
3. A study of HR departments in large organizations found that
the focus on recruitment and selection activities had decreased significantly
over the past several years.
True False
True False
4. Those employed within the staffing function need to work
with training and development staff regularly.
True False
True False
5. Entry into staffing jobs normally occurs at the
generalist rank in both private and public organizations.
True False
True False
6. The fixed point or method of entry into staffing jobs is
frequently the recruiting and interviewing function.
True False
True False
7. Jobs in staffing are increasingly becoming more customer
focused and facilitative in nature.
True False
True False
8. Increasing numbers of staffing jobs are found in
staffing firms.
True False
True False
9. Lack of staffing policies and procedures may lead to
practices that may foster negative applicant reactions and problems with legal
compliance.
True False
True False
10. The scope of staffing actions and practices is quite
small and narrow.
True False
True False
11. Decreasing numbers of staffing jobs are found in
staffing firms.
True False
True False
12. Perceived justice is related to concrete outcomes like
employee desire to pursue a job, increased intentions to accept a job, and
decreased intention to turnover.
True False
True False
13. Most organizations with a sufficient number of
employees to warrant a dedicated HR department have integrated the function
with human resources information systems (HRISs).
True False
True False
14. Although HRIS have increased data availability for
human resources functions, they have done little to fundamentally affect the
way staffing activities are evaluated.
True False
True False
15. SaaS vendors provide the hardware, software, and
day-to-day management of HRIS.
True False
True False
16. A growing trend in HRIS is the centralization of these
functions within the HR department to prevent managers from accessing the
system.
True False
True False
17. Surveys suggest that staffing is one of the first areas
that organizations will outsource.
True False
True False
18. HR representatives report that one of the key
advantages of outsourcing is access to superior information from specialists.
True False
True False
19. A professional employer organization (PEO) is like a
temporary help agency, but provides a wider range of HR services and has a
longer-term relationship with clients.
True False
True False
20. Factors that are driving organizations to consider
outsourcing HR activities include cost reduction, the cost of technology
acquisition, need for improved service quality, and expertise of vendors.
True False
Multiple Choice Questions
21. As organization size increases, the likelihood that there will be a highly centralized HR department _________.
A. increases
B. decreases
C. stays about the same
D. none of the above
True False
Multiple Choice Questions
21. As organization size increases, the likelihood that there will be a highly centralized HR department _________.
A. increases
B. decreases
C. stays about the same
D. none of the above
22. Staffing members must coordinate their activities with
__________.
A. benefits staff
B. compensation staff
C. training and development staff
D. all of the above are true
A. benefits staff
B. compensation staff
C. training and development staff
D. all of the above are true
23. Which of the following is true regarding jobs in
staffing?
A. Entry into staffing jobs normally occurs at the generalist rank.
B. There is usually a fixed point of entry into staffing jobs.
C. Jobs in staffing are becoming increasingly customer focused and facilitative in nature.
D. Few are housed in the HR department.
A. Entry into staffing jobs normally occurs at the generalist rank.
B. There is usually a fixed point of entry into staffing jobs.
C. Jobs in staffing are becoming increasingly customer focused and facilitative in nature.
D. Few are housed in the HR department.
24. Which of the following statements regarding staffing
policies and procedures is true?
A. they seldom contribute to organizational efficiency
B. they help to ensure legal compliance
C. they often lead to negative applicant reactions
D. all of the above are true
A. they seldom contribute to organizational efficiency
B. they help to ensure legal compliance
C. they often lead to negative applicant reactions
D. all of the above are true
25. Research suggests that organizational decision making
is seen as most fair when it is based on _____.
A. social influence
B. clearly communicated decision criteria
C. processes tailored to each unique individual
D. all of the above
A. social influence
B. clearly communicated decision criteria
C. processes tailored to each unique individual
D. all of the above
26. Human resources information systems have been used for
which of the following functions?
A. EEO data analysis and reports
B. employee succession planning
C. databases of job titles and responsibilities
D. all of the above
A. EEO data analysis and reports
B. employee succession planning
C. databases of job titles and responsibilities
D. all of the above
27. An ASP or SaaS provider offers which of the following
services?
A. techniques to prevent managers from accessing HR data
B. hardware and software for running HR systems
C. paper-based forms and data for the organization
D. all of the above
A. techniques to prevent managers from accessing HR data
B. hardware and software for running HR systems
C. paper-based forms and data for the organization
D. all of the above
28. The contracting out of work to a vendor or third party
administrator is called ____________.
A. outsourcing
B. temping
C. contracting
D. boundary spanning
A. outsourcing
B. temping
C. contracting
D. boundary spanning
29. Which of the following factors is most likely to be a
reason not to outsource HR activities?
A. vendors have little expertise
B. vendors are less flexible to meet changing needs
C. vendors have few resources to offer
D. vendors meet resistance within HR and line management
A. vendors have little expertise
B. vendors are less flexible to meet changing needs
C. vendors have few resources to offer
D. vendors meet resistance within HR and line management
30. Which of the following functions are most likely to be
outsourced?
A. recruiting creative talent for an advertising agency
B. screening registered nurses for a long-term care facility
C. recruiting and selecting individuals for teams
D. providing employee orientation
A. recruiting creative talent for an advertising agency
B. screening registered nurses for a long-term care facility
C. recruiting and selecting individuals for teams
D. providing employee orientation
31. For ______, it is better to keep staffing functions
within the organization, rather than outsourcing.
A. small organizations
B. organizations with continual hiring needs
C. firm-specific human capital
D. general human capital
A. small organizations
B. organizations with continual hiring needs
C. firm-specific human capital
D. general human capital
Evaluation of Staffing Systems
True / False Questions
32. The evaluation of staffing systems should focus on the operation of the staffing process, the results and costs of the process, and the satisfaction of the customers of the staffing system.
True False
True / False Questions
32. The evaluation of staffing systems should focus on the operation of the staffing process, the results and costs of the process, and the satisfaction of the customers of the staffing system.
True False
33. Standardized staffing systems are more likely to
generate legal challenges by job applicants.
True False
True False
34. Standardization will probably decrease applicants’
perceptions of procedural fairness of a staffing system.
True False
True False
35. Once a staffing process has been mapped out, the next
step is to check for deviations from the system.
True False
True False
36. Most of the processes involved in staffing are too
subjective or difficult to quantify.
True False
True False
37. Experienced managers who have used staffing system
metrics often find that new staffing systems may not represent a significant
improvement.
True False
True False
38. It is typically not possible to use techniques like
split-samples analysis or longitudinal analysis to evaluate the effectiveness
of established processes.
True False
True False
39. In recent years, a number of organizations have worked
to develop standardized benchmarks for judging the effectiveness of staffing
processes across organizations.
True False
True False
40. Benchmark data on staffing policies are typically
applicable across nearly every organization and should be used as a primary
guide for selecting which practices to implement.
True False
True False
41. The formula for the staffing cost ratio is total
staffing cost ratio = total staffing costs/total number recruited.
True False
True False
42. Two of the key customers of the staffing system are
managers and job applicants.
True False
True False
43. There are few tools to facilitate the electronic
processing of employee satisfaction surveys, so paper and pencil measures are
usually preferable.
True False
True False
Multiple Choice Questions
44. Which of the following statements is not an important
step in staffing process evaluations?
A. Mapping out the intended process.
B. Identifying deviations from the intended process.
C. The norm is for organizations to conduct validation studies.
D. Correction actions should be planned to eliminate deviations.
A. Mapping out the intended process.
B. Identifying deviations from the intended process.
C. The norm is for organizations to conduct validation studies.
D. Correction actions should be planned to eliminate deviations.
45. Which of the following best fits the description of a
staffing flowchart?
A. it shows the distance from staffing to strategic operational concerns
B. it depicts the actual flow of staffing activities from vacancy to hire
C. it provides evidence of how staffing measures increase performance directly
D. it is a physical model of staffing using flows to show movement
A. it shows the distance from staffing to strategic operational concerns
B. it depicts the actual flow of staffing activities from vacancy to hire
C. it provides evidence of how staffing measures increase performance directly
D. it is a physical model of staffing using flows to show movement
More Questions are Included…
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