BSOP 588 WEEK 8 FINAL EXAM
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BSOP 588 WEEK 8 FINAL EXAM
BSOP 588 Week 8 Exam Help (2 Sets)
BSOP 588 Week 8 Final Exam (2 Versions)
Question: (TCO E) Determining how customers will value your
products can be assessed by all of the following EXCEPT:
Question: (TCO D) All of the following are stages in developing
an improvement plan EXCEPT:
Question: (TCO C) Terms such as kanban, single-minute exchange
of dies, and visual controls are most closely associated with:
Question: (TCO C) Which one of the following would not be a
primary step in the poka-yoke process?
Question: (TCO B) _____ measures are generally tracked by senior
leadership to gauge overall organizational performance.
Question: (TCO I) The cost associated with unplanned machine
downtime, when operators halt the production line after identifying an
unacceptably high rate of defective output, should be classified as:
Question: (TCO A) Lean approaches focus on:
Question: (TCO B) Robert Kaplan and David Norton developed a
balanced scorecard which had four perspectives. Which one of the following is
NOT one of them?
Question: (TCO D) ISO 9000 requires that all the elements
required for a quality system, such as control processes, measuring and test
equipment, and other resources needed to achieve the required quality of
conformance, be documented in a _____, which serves as a permanent reference
for implementing and maintaining the system.
Question: (TCO H) Determining the most likely causes of defects
occurs during which DMAIC phase?
Page: 2
Question: (TCO B) Explain why it is difficult to obtain a
single, universal definition of quality. Be specific in your response.
Question: (TCO I) Identify three aspects of managing and using
performance data so that it is useful to the organization. Provide an example
of each aspect. Be specific in your response.
Question: (TCO G) Discuss how the corporate culture is displayed
and its role on quality management behavior. Please provide multiple examples.
Question: (TCO F) What could be the reason(s) for failed quality
management strategies?
Question: (TCO H) Explain the process of design failure mode and
effects analysis and describe how it could be applied to the cashier checkout
stand at a supermarket. Make sure you provide at least three examples.
Question: (TCO C) Some have argued the Six Sigma programs are
merely repackaged versions of older quality improvement programs that
originally accompanied TQM initiatives in the 1980s. Present arguments both
support and refute this view. Make sure you link your discussion with examples
of the older quality improvement programs (i.e. Deming, Juran, and so forth).
Question: (TCO E) Suggested reasons why many customer
satisfaction efforts fail include all of the following EXCEPT:
Question: (TCO D) The Six-Sigma problem solving approach
contains the phases of:
Question: (TCO C) Terms such as “kanban”, “single minute
exchange of dies”, and “visual controls” are most closely associated with:
Question: (TCO C) Poka-yoke focuses on two aspects:
Question: (TCO B) _____ measures are generally tracked by senior
leadership to gauge overall organizational performance.
Question: (TCO I) The cost of purchasing copies of a textbook on
quality for employees as part of their training program in process improvement
methods is considered:
Question: (TCO A) Which of the following is NOT a characteristic
of a Six Sigma project?
Question: (TCO B) A set of financial, market, operational, and
employee performance measures for management review and use is an example of:
Question: (TCO D) The Baldrige Award criteria, as a tool for
self-assessment:
Question: (TCO H) Focusing on how to maintain improvements
occurs in which DMAIC phase?
Essay Type
Question: (TCO B) Explain why it is difficult to obtain a
single, universal definition of quality. Be specific in your response.
Question: (TCO I) What criterion is used to classify a failure
cost as “internal” versus “external”? Give three examples of an internal
failure cost and three examples of an external failure cost.
Question: (TCO G) Discuss the three major reasons why companies
adopt total quality. Also, discuss the initial key steps are involved in the
adoption process.
Question: (TCO F) Explain in detail why change is necessary in
organizations. Describe the effects that change can have on quality management
with respect to employee commitment and quality levels.
Question: (TCO H) Describe the six basic steps required to build
the House of Quality. Describe, in general, where in the House are customer and
technical requirements located. Also explain why it is important that each area
of the House is “linked” with the others.
Question: (TCO C) Some have argued the Six Sigma programs are
merely repackaged versions of older quality improvement programs that
originally accompanied TQM initiatives in the 1980s. Present arguments that
both support and refute this view. Make sure you link your discussion with
examples of the older quality improvement programs (i.e. Deming, Juran, etc)
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