BUS 335 WEEK 11 QUIZ 10 CHAPTER 14
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BUS 335 WEEK 11 QUIZ 10 CHAPTER 14
True / False Questions
1. There are several positive, functional outcomes of employee turnover.
True False
1. There are several positive, functional outcomes of employee turnover.
True False
2. Avoidable turnover is that which could have been
prevented by actions like a pay raise or a new job assignment.
True False
True False
3. An employee’s perceived desirability of movement can
depend on reasons that have little or nothing to do with the job.
True False
True False
4. An employee’s overall intention to quit depends on the
desirability of leaving, ease of leaving, and alternatives available to the
employee.
True False
True False
5. Employees who have a high intention to quit necessarily
end up quitting their jobs.
True False
True False
6. Desirability of movement is a weak predictor of
voluntary employee turnover.
True False
True False
7. Availability of promotions or transfers may lessen or
eliminate any intentions to quit, even though the employee is very dissatisfied
with the current job.
True False
True False
8. Discharge turnover is primarily due to extremely poor
person/organization matches.
True False
True False
9. Downsizing turnover is a reflection of a staffing level
mismatch in which the organization actually is, or is projected to be,
overstaffed.
True False
True False
10. Of the three types of employee turnover, discharges are
the most prevalent.
True False
Multiple Choice Questions
11. The types of employee turnover include ___________.
A. voluntary
B. discharge
C. downsizing
D. all of the above
True False
Multiple Choice Questions
11. The types of employee turnover include ___________.
A. voluntary
B. discharge
C. downsizing
D. all of the above
12. Discharge turnover is usually due to ___________.
A. a site or plant closing
B. permanent layoff
C. poor employee performance
D. none of the above
A. a site or plant closing
B. permanent layoff
C. poor employee performance
D. none of the above
13. Turnover due to organizational downsizing is classified
as ______.
A. voluntary
B. involuntary
C. supplemental
D. it depends on the circumstances of the downsizing
A. voluntary
B. involuntary
C. supplemental
D. it depends on the circumstances of the downsizing
14. The desirability of leaving an organization is often an
outgrowth of _________.
A. poor person/organization match
B. favorable labor market conditions
C. general, transferable KSAOs
D. none of the above
A. poor person/organization match
B. favorable labor market conditions
C. general, transferable KSAOs
D. none of the above
15. An employee’s intention to leave an organization is
influenced by __________.
A. perceived desirability of movement
B. perceived ease of movement
C. alternatives available to the employee
D. all of the above
A. perceived desirability of movement
B. perceived ease of movement
C. alternatives available to the employee
D. all of the above
16. Ease of leaving is greater when ____.
A. employees are highly embedded
B. employees possess ample employer-specific KSAOs
C. labor markets are loose
D. all of the above
A. employees are highly embedded
B. employees possess ample employer-specific KSAOs
C. labor markets are loose
D. all of the above
17. Downsizing is typically a reflection of __________.
A. overstaffing
B. understaffing
C. an appropriate staffing level
D. none of the above
A. overstaffing
B. understaffing
C. an appropriate staffing level
D. none of the above
Analysis of Turnover
True / False Questions
18. Data are seldom available regarding when or where employee turnover is occurring in most organizations.
True False
True / False Questions
18. Data are seldom available regarding when or where employee turnover is occurring in most organizations.
True False
19. Research suggests that there are differences between
the reasons for turnover that employees provide in exit interviews and the
reasons employees provide in anonymous surveys.
True False
True False
20. Because it is typically very easy to collect and
analyze job satisfaction data meaningfully, most organizations make this a
cornerstone of their retention strategy.
True False
True False
21. Exit interviews should be conducted by exiting
employee’s immediate supervisor whenever possible.
True False
True False
22. The interviewee in an exit interview should be told
that the comments that he/she makes will be confidential and that only
aggregate results will be used by the organization.
True False
True False
23. Postexit surveys should ask be mailed quite some time
after the employee’s last day of work so the individual has sufficient time to
reflect on his or her experiences.
True False
True False
24. Economic costs associated with voluntary turnover
include accrued paid time off and temporary coverage.
True False
True False
25. Material and equipment costs are likely to be the most
prevalent in replacement and training costs.
True False
True False
26. The primary immediate benefit of turnover for employers
is hiring inducements.
True False
True False
27. Compared to discharge turnover, voluntary turnover is
usually more costly.
True False
True False
28. Turnover cost estimates are very precise and accurate
in most cases.
True False
True False
29. Many turnover costs are hidden in the time demands
placed on the many employees who must handle the separation, replacement, and
training activities.
True False
True False
30. One potential benefit of employee discharges is the
development of improved performance management and disciplinary skills.
True False
True False
31. Downsizing costs are concentrated in separation costs
for permanent reductions in force.
True False
Multiple Choice Questions
32. Exit interviews can be used to explain _________ to departing employees.
A. rehiring rights
B. benefits
C. confidentiality agreements
D. all of the above
True False
Multiple Choice Questions
32. Exit interviews can be used to explain _________ to departing employees.
A. rehiring rights
B. benefits
C. confidentiality agreements
D. all of the above
33. Which of the following is a suggestion for conducting
an appropriate exit interview?
A. The interviewer should be the employee’s immediate supervisor.
B. There should be an unstructured interview format.
C. The interviewer should prepare for each interview by reviewing the interview format and the interviewee’s personnel file.
D. None of the above
A. The interviewer should be the employee’s immediate supervisor.
B. There should be an unstructured interview format.
C. The interviewer should prepare for each interview by reviewing the interview format and the interviewee’s personnel file.
D. None of the above
34. Which of the following is a common tool to assess
employee reasons for leaving?
A. Position analysis
B. Job rotation
C. Exit interview
D. Discharge notification
A. Position analysis
B. Job rotation
C. Exit interview
D. Discharge notification
35. Economic separation costs associated with voluntary
turnover include ________.
A. hiring inducements
B. rehiring costs
C. manager’s time
D. more than one of the above
A. hiring inducements
B. rehiring costs
C. manager’s time
D. more than one of the above
36. Replacement costs associated with voluntary turnover
include __________.
A. HR staff induction costs
B. mentoring
C. severance pay
D. contagion
A. HR staff induction costs
B. mentoring
C. severance pay
D. contagion
37. Which of the following is a potential benefit
associated with voluntary employee turnover?
A. lowered replacement costs
B. savings from not replacing an employee
C. vacancy creates an open job that must be staffed
D. all of the above
A. lowered replacement costs
B. savings from not replacing an employee
C. vacancy creates an open job that must be staffed
D. all of the above
38. Which of the following makes involuntary turnover
potentially more costly than a similar level of voluntary turnover?
A. Accrued paid time off
B. Possibility of a lawsuit
C. Staffing costs for a new hire
D. Formal training
A. Accrued paid time off
B. Possibility of a lawsuit
C. Staffing costs for a new hire
D. Formal training
39. Economic costs associated with downsizing include
___________.
A. threat to harmonious labor-management relations
B. decreased employee morale
C. higher unemployment insurance premiums
D. difficulty in attracting new employees
A. threat to harmonious labor-management relations
B. decreased employee morale
C. higher unemployment insurance premiums
D. difficulty in attracting new employees
40. Which of the following is a potential benefit
associated with downsizing?
A. focus on core businesses, eliminating peripheral ones
B. spreading risk by outsourcing activities to other organizations
C. lower payroll and benefit costs
D. all of the above
A. focus on core businesses, eliminating peripheral ones
B. spreading risk by outsourcing activities to other organizations
C. lower payroll and benefit costs
D. all of the above
Retention Initiatives: Voluntary Turnover
True / False Questions
41. A recent Society for Human Resource Management (SHRM) survey found that the most effective organizational strategy for retaining employees is the provision of concierge services.
True False
True / False Questions
41. A recent Society for Human Resource Management (SHRM) survey found that the most effective organizational strategy for retaining employees is the provision of concierge services.
True False
42. Surveys suggest that HR managers believe that a totally
different set of factors lead to turnover compared to regular employees.
True False
True False
43. To have the power to attract and retain employees,
rewards must be unique and unlikely to be offered by competitors.
True False
True False
44. In general, most employees report that the opportunity
for higher compensation is a more powerful predictor of turnover than conflict
with supervisors.
True False
True False
45. Research has shown that the best performers are least
likely to quit when an organization either rewards performance with higher
compensation or widely communicates its compensation practices; doing both adds
little to these independent effects.
True False
True False
46. Of the factors that influence an employee’s
desirability of leaving, job satisfaction is the one that cannot be influenced
to a significant degree by organizations.
True False
True False
47. Providing employees increased autonomy and requiring
them to learn a variety of skills increases stress significantly, which leads
to greater turnover rates.
True False
True False
48. One guideline for increasing job satisfaction and
retention is to ensure that fairness and justice exist in the workplace.
True False
True False
49. Employee perceptions of injustice are often rooted in
misunderstanding or ignorance of company policies that could be resolved with
increased communication.
True False
True False
50. Employees may not like a supervisor who speaks in a
derogatory way towards them, but evidence suggests they seldom actually
turnover as a result of these feelings.
True False
True False
51. Some employees who do not take advantage of work-life
balance options resent their coworkers who are more likely to use work-life
programs.
True False
True False
52. Evidence suggests that personality dispositions have
little or no impact on employee tendencies to turnover.
True False
True False
53. Because employees quit companies, not jobs, internal
staffing systems are usually seen as a poor substitute for a job at another
company. As such, they do little to reduce intentions to leave.
True False
True False
More Questions are Included…