BUS 365 WEEK 8 QUIZ 7 CHAPTER 10
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BUS 365 WEEK 8 QUIZ 7 CHAPTER 10
Multiple Choice
1. Typically, as business strategies and technologies changed,
older legacy systems were:
a) modified repeatedly and patched to the point where they just
could not be modified anymore.
b) immediately replaced with the latest software, hardware, and
network technologies
c) gradually replaced with cloud computing solutions.
d) interfaced with newer information technologies so they could
exchange data without limitations.
2. Enterprise systems are integrated ISs that support core
business processes and functions. How is integrationachieved?
a) Integration is achieved by connecting wired and wireless
computer networks so they can share applications.
b) Integration is achieved by outsourcing to vendors that
replace stand-alone ISs with a single IS.
c) Integration is achieved by linking databases and data
warehouses so they can share data.
d) Integration is achieved by using cloud computing.
3. The greatest challenges when implementing enterprise systems
are due to _____.
a) the technologies
b) vendors
c) process and change management
d) end-users
4. Under Armour Inc., the originator of performance apparel, was
having had sharp spikes in orders. The company reduced the cost and effort of
their order fulfillment process by replacing manual processes with __________
that provide data about resource availability and delivery dates.
a) available-to-promise (ATP) capabilities
b) enterprise systems
c) information silos
d) customer relationship management (CRM) capabilities
5. Enterprise systems help managers and companies improve their
performance by enabling them to __________.
a) distribute data and periodic reports via e-mail internally to
authorized users.
b) seamlessly share real-time data internally among departments
and with external business partners.
c) consolidate data stores into a central data repository.
d) outsource business processes to SaaS vendors and eliminate
waste.
6. Prior to selecting and implementing an ERP or other
enterprise system, it’s essential that a company identify the _____.
a) problems to be solved
b) goals to be achieved and type of support the IS is to provide
c) problems to be solved, goals to be achieved, and type of
support the IS is to provide
d) cost of implementation and maintenance
7. __________ is the ability to thrive in a changing
environment, which can be achieved by streamlining processes for quick
response.
a) Agility
b) Scalability
c) Reengineering
d) Collaborative planning
8. __________ are commercial software packages that integrate
business processes, including supply chains, manufacturing, financial, human
resources, budgeting, sales, and customer service.
a) CPFR systems
b) ERP systems
c) KM systems
d) SCM software
9. __________ help organizations identify, select, organize,
disseminate, preserve, and share information and expertise.
a) CPFR systems
b) ERP systems
c) KM systems
d) SCM software
10. With __________, suppliers and retailers collaborate in planning
and demand forecasting in order to ensure that members of the supply chain will
have the right amount of raw materials and finished goods when they need them.
a) CPFR systems
b) ERP systems
c) KM systems
d) SCM software
11. Which is not one of the reasons why companies might need to
migrate from legacy systems to enterprise systems?
a) Legacy systems have high maintenance costs.
b) Monolithic legacy architectures are inflexible.
c) Legacy systems are hardwired by predefined process flows
making integration with Internet-based apps difficult or impossible.
d) Enterprise systems require retraining of end users whose
productivity will slow initially as they adjust to a new way of doing their
jobs.
12. Characteristics of enterprise systems include all of the
following except:
a) Because of their complexity, enterprise systems are leased or
licensed from vendors and customized with support from IT personnel who are
familiar with their company’s business processes.
b) There is a trend toward ERP
as a service, which is increasing.
c) Enterprise systems automated existing business processes to
minimize disruption and training costs.
d) To simplify and reduce the high cost of the ERP software
selection process, there is an annual ERP
Vendor Shootout to help ERP selection teams at companies with
manufacturing, distribution, or project-oriented requirements.
13. Each of the following describes ERP systems except:
a) ERP apps interface with business partners through a B2B
gateway, but cannot interface with legacy apps.
b) From a technology perspective, ERP is the software
infrastructure that links an enterprise’s internal apps and supports its
external business processes.
c) ERP apps are modular, and the modules are integrated with
each other to expand capabilities.
d) Departments can easily stay informed of what’s going on in
other departments that impact its operations or performance.
14. Business-to-business integration (B2Bi) is vital for
efficient and accurate flow of data across internal ISs and external business
partners. B2Bi and secure data exchange over the Internet is done through
__________.
a) wireless routers
b) B2B gateways
c) data sources
d) enterprise application integration (EAI) middleware
15. Why are ERP systems strategic
weapons for food manufacturers?
a) The threats and potential costs associated with food safety
have decreased because of data transparency.
b) ERP systems have lowered global barriers to entry into the
food industry.
c) ERP systems are needed for controlling costs, managing
inventory, and meeting government regulations given the food industry’s margin
pressures.
d) ERP systems are needed to monitor competitors’ business
practices and quickly respond to them.
16. Typically, how are ERP systems acquired?
a) By purchasing or leasing packaged software
b) Built in-house
c) Built with proprietary software
d) Custom built by consulting companies and vendors
17. What is the first step toward becoming an agile manufacturer?
a) Reengineer financial business processes
b) Develop the means to monitor the marketplace
c) Develop new products and services for current and prospective
customers
d) Implement inventory tracking systems
18. Lessons learned from ERP failures include each of the
following except:
a) Several of the best companies have suffered devastating
consequences from ERP failures that had led to multi-million dollar losses,
bankruptcy, or lawsuits.
b) Most often, ERP failures are eventually fixed and remain in
use, which gives the false impression that the ERP was successful from the
start.
c) The success—as well as failure—of ERP depends on
organizational and technological factors that occur prior to, during, and after
the implementation.
d) Vendor blogs, white papers, and YouTube posts are good
sources of objective data for selecting a compatible ERP solution.
19. Despite potential benefits, not all companies invest in ERP
if they cannot meet requirements or overcome the challenges. Which of the
following is not one of those requirements or challenges?
a) Applications must be tightly aligned with well-defined and
designed business processes.
b) Initial costs to purchase or lease and set up the ERP are
very low, but maintenance might be extremely high.
c) Selecting the appropriate ERP is time-consuming, complex, and
expensive.
d) Apps may be too complex for employees to use correctly to
improve efficiency and ROI.
20. Consumer product and retail industries lose about $40
billion annually, or 3.5 percent of their sales, due to __________.
a) fraud
b) compliance failures
c) supply chain inefficiencies
d) quality control failures
21. Supply chains involve three main flows. Which of the
following is not one of those main flows?
a) financial flow
b) resource flow
c) information flow
d) material or product flow
22. Products that are returned make up what is called the
__________.
a) reverse supply chain
b) return logistics
c) backflow
d) reorder fulfillment
23. Accounting, inventory management, and shipping are part of
order fulfillment and referred to as __________ operations.
a) back-office
b) customer-facing
c) front-office
d) logistics
24. Efficient, effective supply chains are fully dependent on
SCM software, which depends on __________.
a) EFT
b) ERP
c) up-to-date and accurate data
d) RFID
25. The concept of an on-demand
enterprise is based on the premise that manufacturing or
service fulfillment operations will start only after an order is received. This
approach is referred to as__________.
a) produce-to-stock
b) build-to-order
c) JIT
d) safety stock
26. The most common solution to supply chain uncertainties is to
build inventories or __________ as insurance.
a) safety stock
b) stockouts
c) continuous replenishment
d) restocking
27. __________ is a supply chain relationship in which a vendor
continuously monitors the inventory of a retailer or distributor and
automatically replenishes their inventory when levels hit the re-order point.
a) Safety stock
b) Stockouts
c) Continuous replenishment
d) Bullwhip effect
28. Variability in demand in the supply chain is amplified as
orders move up the supply chain. This phenomenon is called __________.
a) market shifts
b) the bullwhip effect
c) continuous replenishment
d) demand forecasting
29. Supply chain collaboration can increase profit margins by as
much as __________ percent for supply chain partners, which is a significant
improvement.
a) 3
b) 6
c) 9
d) 12
30. __________ is a set of data-driven business processes
designed to improve the ability to predict and coordinate with supply chain
partners.
a) B2B e-commerce
b) Continuous replenishment
c) Collaborative planning, forecasting, and replenishment (CPFR)
d) Vendor managed inventory (VMI)
31. Data transfer between companies is done using __________,
which is
a communication standard that enables the electronic transfer of routine
documents, such as purchase orders, between business partners.
a) RFID
b) collaborative planning, forecasting, and replenishment (CPFR)
c) vendor managed inventory (VMI)
d) electronic data interchange (EDI)
32. Attracting and acquiring new customers is estimated to costs
banks roughly __________ per new customer.
a) $10
b) $25
c) $50
d) $100
33. Retaining customers that generate revenues in excess of the
costs of customer service, returns, promotional items, and the like are
critical; and are the underlying reason for __________.
a) EDI
b) ERP
c) CRM
d) SCM
34. What is the purpose of frequent purchase programs offered by
airlines, supermarkets, credit card issuers, retailers, casinos, and other
companies?
a) To track customers for CRM purposes
b) To build customer loyalty to improve financial performance
c) To deter customer attrition
d) All of the above
35. According to the loyalty
effect, a five percent reduction in customer attrition can improve
profits by as much as __________ percent.
a) 5
b) 10
c) 15
d) 20
36. Apple’s iPhone and iPod are best examples of
__________ business strategies because demand was so high that many customers
were even willing to camp out on sidewalks to guarantee getting one on the day
of their releases.
a) customer-centric
b) product-centric
c) upselling
d) cross-selling
37. Which is not a characteristic of CRM?
a) CRM is an enterprisewide effort to acquire and retain
profitable customers.
b) An objective of CRM is to retain all customers through
excellent and personalized customer service and perks.
c) CRM focuses on building long-term, sustainable customer
relationships for the purpose of increasing the company’s profitability.
d) CRM is basically a simple idea, which is to treat different
customers differently according to the current or potential value to the
company.
38. There have been many CRM failures reported in the media.
Major issues relating to CRM failures include each of the following except:
a) Customers rejecting loyalty programs or attempts to build
loyalty.
b) Failure to identify and focus on specific business problems
that the CRM can solve.
c) Lack of active senior management sponsorship.
d) Trying to automate a poorly defined business process in the
CRM implementation.
39. Harrah’s Entertainment Inc. treats its customers differently.
The more a customer spends in a casino, the more rewards the customer gets.
Harrah’s analyses customer data and assigns a value to each customer based on
the results of __________.
a) customer segmentation
b) payoff ratios
c) NPV
d) data mining
40. Knowledge management is an important enterprise system for
each of the following reasons except:
a) Forrester Research and IBM estimated that up to 85 percent of
a company’s knowledge is
not stored in databases.
b) Knowledge is dispersed in social media, e-mail, texts,
intranets, and on individual computers and mobile devices.
c) Knowledge typically is highly structured and needs to be
shared.
d) Knowledge is much more valuable than data and information,
but it’s more ephemeral.
41. Which of the following statements about knowledge management
systems (KMS) is false?
a) KMSs help an organization cope with rapid change and
downsizing by making expertise of the organization’s human capital widely
accessible.
b) KMS are being built, in part, from increased pressure to
maintain a well-informed, productive workforce.
c) With a KMS, an organization is able to capitalize on the
knowledge and experience of employees worldwide.
d) Knowledge is structured to increase its
42. __________ are interactive systems used by employees to find
and connect with colleagues who possess the expertise needed to solve specific,
critical business problems quickly.
a) Knowledge systems
b) Expert location systems (ELSs)
c) Expert systems
d) Electronic document management systems
43. __________ systems support the search for and sharing of
organizational expertise, decision making, and collaboration at the
organization level regardless of location.
a) KM
b) ERP
c) CRM
d) SCM
44. Which is an example of knowledge?
a) A map giving detailed driving directions from one location to
another.
b) An up-to-the-minute traffic bulletin along the freeway that
indicates a traffic slowdown due to construction.
c) Awareness of an alternative, back-roads route to avoid
traffic and construction in order to reach a destination as quickly as
possible.
d) All of the above.
45. Why does a functioning KMS have a cyclical life cycle?
a) Knowledge is continually being created and that new knowledge
must be placed in context and stored so that it is actionable.
b) Knowledge has a short useful life span and needs to be
replaced.
c) As knowledge bases increase in size, they become less useful
because the knowledge cannot be disseminated effectively.
d) Knowledge tends to be categorized incorrectly initially, and
needs to be refined to become useful.
True/False
46. The payoff from the implementation of an SAP ERP at Under
Armour was an increase in its top line–growth
in sales–and bottom line–growth
in net income.
47. Enterprise systems allow workers to access and analyze
real-time information and transaction processes across the entire organization.
48. A limitation of enterprise systems is that finance processes
cannot be totally automated.
49. SCM is the software infrastructure that links an
enterprise’s internal applications and supports its external business
processes.
50. CPFR is a set of data-driven business processes designed to
improve the ability to predict and coordinate with supply chain partners.
More Questions are Included…
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