BUSN 319 FINAL EXAM UPDATED 2014
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BUSN 319 FINAL EXAM UPDATED 2014
1. (TCO 4) Three commonly used methods of evaluating
marketing programs are marketing metrics, marketing dashboards and
2. (TCO 1) Marketing plans must enable results to be compared
with planned targets which allows __________, the flexibility to update
original plans.
3. (TCO 3) Which marketing strategy involves retaining focus on
a single product line but marketing it to new markets?
4. (TCO 1) Based on relative competitive scope (broad target to
narrow target) and source of competitive advantage (lower cost to
differentiation), Porter’s four generic business strategies are cost
leadership, cost focus, differentiation focus, and
5. (TCO 2) Which of the following pieces of information is used
in the implementation phase of the strategic marketing process?
6. (TCO 6) Which of the following pieces of information is used
in a SWOT analysis, the first step of the planning phase of the strategic
marketing process?
7. (TCO 3) When developing the advertising program, which step
helps advertisers with other choices in the process such as selecting media and
evaluating a campaign?
8. (TCO 2) The proper blend of elements in the promotional mix
depends on the type of product. The three specific characteristics to be
considered are complexity, risk, and__________.
9. (TCO 4) At which stage in the product life cycle would your
promotional objective be to persuade the consumer to buy the product rather
than substitutes?
10. (TCO 2) The __________ includes advertising, personal
selling, sales promotion, public relations and direct marketing
. 11. (TCO 8) Which of the following statements about the terms
used for marketing intermediaries is true?
12. (TCO 7) Conspiracy among firms to set prices for a product
is called
13. (TCO 2) Which of the following is NOT one of the six major
pricing objectives?
14. (TCO 3) The ratio of perceived benefits to __________ is
called value.
15. (TCO 6) Aggregating prospective buyers into groups that have
common needs and will respond similarly to a marketing action is called
16. (TCO 5) A company engaged in environmental scanning is
17. (TCO 1) A key role of the marketing department is to
18. (TCO 1) Which of the following statements about relationship
marketing is most true?
1. (TCO 1) Cole works for a company that requested all of its
staff to purchase new toys and bring them into the office during the month of
December for holiday distribution to families in need. Cole was excited about choosing
some toys for this event, purchased several and brought them to work. After
Cole dropped the toys off, he felt very happy and satisfied that he had helped
others with his donation. Was this a marketing exchange?
2. (TCO 6) Which of the following would be the BEST the target
market for tickets to the home games of the Indianapolis Colts professional
football team?
3. (TCO 3) The owners of Old School Brand Authentic Antique
Foods researched Civil War records to come up with recipes for the old-fashioned
products they market. Concern about the __________ element of the marketing mix
would make them eager to be featured in an upcoming edition of Taste of Home
magazine
. 4. (TCO 5) Google’s myspace.com is a social network that is
targeted primarily to people under the age of 25. Increasing use of myspace.com
as a networking tool for this target market is an example of how __________
forces impact the marketing
5. (TCO 7) Recently a federal appeals court rendered a unanimous
decision that Microsoft Corp. does not have an automatic right to put whatever
features it wants into its Windows operating system; rather each new feature
needs to be evaluated separately. Many of these features are also made by much
smaller companies. This ruling grew out of the power that Microsoft holds in
the software market because it owns a major share of the marketplace. What
purpose did this ruling have?
6. (TCO 6) Graham-Field Health Products makes hospital beds and
wheelchairs from component parts and materials it buys. It sells its products
to hospitals, nursing homes and retailers of health care products. Graham-Field
Health Products operates in a(n) __________ market.
7. (TCO 1) Several years ago, SwissAir made some unwise
investments to pay for a planned expansion. As a result, the company had to
make some cost-cutting moves that alienated its customers. Eventually the
company declared bankruptcy, regrouped and found itself able to resume
business. Its board of directors recently announced that the company would
resume flying if it could prove that the airlines could regain at least 75
percent of its lost customers. It decided to allot $50,000 to determine the
probability that its former customers would fly on the airline again and what
methods requiring little or no money could be used to increase that
probability. This description represents which stage in the marketing research
approach?
8. (TCO 3) DirectProtect is an insurance provider that uses
telemarketers rather than insurance agents to sell its insurance and to deal with
claims. It wants to introduce its product into new markets, but before it does
so, it wants to have a prediction of how successful its sales efforts will be.
One of the first things researchers did was to invite a group of eight people
with insurance in to talk about home and auto insurance with a moderator. One
of the purposes of this exploratory research was to gather information about
the group members’ attitudes toward insurance and their awareness of
DirectProtect. While additional research still needs to be done, the marketing
researchers were able to use a focus group to gather __________ data.
9. (TCO 4) Sara Burns is the owner of a company called Spice and
was looking for a new product to go with her company’s line of food condiments
when a friend suggested combining spices with tea. In the __________ stage of
the new-product process, the spices and tea mixtures were exposed to
prospective consumers under realistic purchase conditions.
10. (TCO 4) A few years ago Who Wants to Be a Millionaire premiered
as the first nighttime game show in a couple of decades. Once the show became a
hit and televised several nights a week, other networks quickly created their
own version of what they hoped to be a successful game show format. Greed and
Twenty-One are the names of but two of the new shows that were created to
compete with Who Wants to Be a Millionaire. At this point in time the nighttime
televised game show genre entered which stage of its product life cycle?
11. (TCO 8) When the Avon representative sells cosmetics
door-to-door, it is an example of which type of marketing channel?
12. (TCO 2) To promote its theme parks to groups, Disney is
using advertising, direct marketing, Internet promotion and partnerships with
other companies. In other words, Disney is using
13. (TCO 2) When a news story covers a terrible disaster and
viewers are asked to send donations to the American Red Cross, the American Red
Cross is receiving
14. (TCO 8) Assume McDonald’s is engaging in a market
penetration strategy. Which of the following actions best illustrates a market
penetration strategy?
15. (TCO 5) Microsoft, Intuit and, Yahoo are building new
facilities in Quincy, WA, a town that previously had a population of 3,500.
Along with these new neighbors, the residents of Quincy are also going to get
more traffic lights, a strip mall, higher housing prices and, new jobs. This
example best illustrates a(n) ___________ change with which the people and
businesses of Quincy will be faced.
1. (TCO 3) Imagine you are creating a marketing plan for a
company that will sell kites. As you consider the marketing program, what types
of strategy should you consider including in the plan? Propose one specific
example of each type of strategy that you are considering and present your
rationale (reasoning) for your strategy selections.
2. (TCO 1) Imagine you are the marketing manager responsible for
developing marketing strategy for a bicycle company. Propose the strategic
marketing process you will use being sure the name the stages, the activities
included in the stages and stage specific examples related to marketing
bicycles.
3. (TCO 4) Managing the product through successive stages of the
product life cycle is an important role for a product manager. Assess the three
ways to manage a product through its life cycle including examples to help
clarify your assessment. Indicate the reasoning why you would prefer one method
over another in a given situation. You can use any product in your examples.
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