BUS 365 WEEK 7 QUIZ 6 CHAPTER 9
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BUS 365 WEEK 7 QUIZ 6 CHAPTER 9
Multiple Choice
1. __________ are planning and control systems that capture and
record all of the company’s data from operations, and perform the routine transactions
needed to conduct business on an ongoing day-to-day basis.
a) Operational information systems
b) Strategic information systems
c) Databases
d) Inter-organizational systems
2. Why did the largest Scandinavian food retailer group, Axfood
AB, invest 200 million SEK (20.4 million Euros or US$25.6 million) in an IT
platform?
a) To develop multi-cultural e-commerce capabilities
b) To fully integrate its diverse IT infrastructure to
coordinate and connect its operations
c) To implement advanced technologies, including tags, RFID, and
social media
d) To develop order fulfillment and logistics capabilities
3. Why are the three levels of management and decision making
often modeled as a pyramid? .
a) To show the importance of senior management decision making
on the organization.
b) To show the importance of the decisions made at each
management level.
c) To show the hierarchy of the management levels.
d) All of the above.
4. Each level of management has its own _____.
a) data needs
b) decision making responsibilities
c) time horizons
d) All of the above
5. Strategic level decisions are visionary and future-oriented.
What types of data are specifically required for these decisions?
a) Real-time transactional and POS data.
b) Internal data sales about inventory levels, orders, and
customer support.
c) External and internal data that has a one to three year time
horizon.
d) External data about the economy, competitors, and business
trends.
6. What types of data are specifically required for decisions
made at the managerial or administrative level?
a) Real-time transactional and POS data.
b) Internal data sales about inventory levels, orders, and
customer support.
c) External and internal data that has a one to three year time
horizon.
d) External data about the economy, competitors, and business
trends.
7. At the __________ level, decisions are made to control the
day-to-day activities.
a) operational
b) strategic
c) administrative
d) senior
8. The data requirements of operational-level units are
__________ because they depend heavily on standard operating procedures.
a) extensive, unique, and change frequently
b) extensive, routine, and rarely change
c) limited and customized
d) external, unstructured, and constant
9. Data integrity with real-time systems involves __________,
which means that if all steps in a transaction are not completed, then the
entire transaction is cancelled.
a) atomicity
b) consistency
c) isolation
d) durability
10. Which is not one of the key characteristics of a TPS?
a) Large volumes of data are processed
b) Involves extensive computation complexity
c) Data sources are mostly internal, and the output is intended
mainly for internal users and trading partners
d) Involves a high level of detailed raw data
11. Generally speaking, why do organizations automate TPS data
entry as much as possible?
a) To reduce labor costs
b) To be able to capture online data
c) For competitive advantage
d) To minimize errors and data entry time
12. A company’s payroll systems prepare and process the payroll data
periodically, such as at the end of the work week. This type of processing is
known as __________.
a) batch
b) real-time
c) online
d) data warehousing
13. In__________, data can be accessed directly from operational
databases and all transactions are processed as soon as they occur.
a) batch processing
b) online analytic processing (OLAP)
c) online transaction processing (OLTP)
d) POS processing
14. First
Choice Ski increased the number of Web site sales by 266%.and
improved business performance after implementing __________, which enabled them
to respond quickly to visitors’ clickstream behavior.
a) OLTP
b) order processing
c) POM systems
d) Web analytics
15. __________ deals with ordering, purchasing, receiving, and
shipping activities.
a) Order fulfillment management
b) Production management
c) Logistics management
d) Vendor inventory management
16. POM departments may keep __________, which is extra
inventory in case of unexpected events, such as spikes in demand or delivery
delays.
a) buffer stock
b) safety stock
c) shortage stock
d) a and b
17. A company’s inventory control system seeks to minimize each
of the following cost categories except:
a) cost of labor
b) cost of holding inventory
c) cost of ordering and shipping
d) cost of inventory shortage
18. Toyota implemented __________ inventory management to
minimize holding costs by not taking possession of inventory until it is needed
in the production process.
a) economic order quantity (EOQ)
b) just-in-time (JIT)
c) quality control (QC)
d) total quality management (TQM)
19. Characteristics of projects that make them different from
operations include each of the following except:
a) are unique undertakings
b) have a high degree of certainty with respect to costs and
completion times
c) may compete and conflict with other business activities
d) involve a high risk of delay and failure, but has high profit
potential or benefit
20. In the August 2008 benchmark study, “Customer Analytics:
Segmentation Beyond Demographics,” respondents stated that their top
data-related challenge was__________.
a) poor data quality
b) inability to collect data needed to calculate key performance
metrics
c) information overload
d) encrypting data for security
21. A leading sales automation software is __________, which is
especially helpful to small businesses, enabling them to rapidly increase sales
and growth.
a) Speedpass.com
b) SoftwarePlus
c) PriceMaster Plus
d) Salesforce.com
22. The Exxon Mobil Speedpass allows customers to fill their
tanks by waving a token, embedded with an RFID device, at a gas-pump sensor.
This is an example of __________.
a) data-driven marketing
b) a distribution channel
c) inventory control
d) a marketing channel
23. Marketing channel systems consist of each of the following
systems except:
a) market intelligence
b) target marketing
c) sales
d) project
24. Marketing ISs consist of __________ to gather, sort,
analyze, evaluate, and distribute relevant, timely, complete, and accurate data
for use by marketing decision makers to improve planning, implementation, and
control.
a) software and hardware
b) procedures and policies
c) people, equipment, and procedures
d) channels
25. Sales volumes of products and services are largely
determined by __________, which is also a major determinant of profit.
a) price
b) advertising
c) customer service
d) e-commerce
26. Effective __________ are critical to an organization’s
financial performance because fraud is easy to commit and hard to detect.
a) financial statement systems
b) auditing information systems
c) consolidated systems
d) compliance systems
27. Bernie Madoff committed a record-setting fraud scheme for
many years __________ was passed to prevent financial fraud.
a) before the Foreign Corrupt Practices Act
b) before the Sarbanes-Oxley Act
c) after the Sarbanes-Oxley Act
d) after the Patriots Act
28. Inaccurate __________ is the number-one reason why many
small businesses go bankrupt.
a) billing
b) credit management
c) cash flow projection
d) demand forecasting
29. __________ tells organizations what funds they need and
when, and how they will acquire them.
a) Billing
b) Credit management
c) Cash flow projection
d) Demand forecasting
30. The best-known part of financial planning is the __________,
which allocates the financial resources of an organization among participants,
activities, and projects.
a) annual budget
b) income statement
c) balance sheet
d) owners equity
31. Which is not one of the benefits of using budgeting
software?
a) Reduce the time and effort involved in the budget process.
b) Make planning an ongoing continuous process.
c) Evaluate buy-versus-lease options
d) Automatically monitor exceptions for patterns and trends.
32. __________ is the process of identifying the financing of
assets, including software, that need to be acquired or developed; and
comparing alternatives.
a) NPV
b) Capital budgeting
c) ROI
d) General ledger
33. __________ is a programming language and an international
standard for electronic transmission of business and financial information. It
helps generate cleaner data, including written explanations and supporting
notes.
a) SEC
b) FDIC
c) Excel
d) XBRL
34. The major purpose of __________ is to protect and defend the
accuracy and condition of the financial health of an organization.
a) auditing
b) budgeting
c) financial planning
d) ratio analysis
35. __________ is a field that deals with policies, procedures,
compliance requirements, and acquiring and keeping people in organizations.
a) Accounting
b) Human resources
c) Marketing
d) Management
36. __________ at virtual worlds and social networking sites is
very popular. It is done at most major sites, such as LinkedIn, MySpace,
Facebook, Craigslist, and Second Life.
a) Risk management
b) Distribution
c) Recruitment
d) Forecasting
37. Hewlett-Packard’s U.S. Field Services Operations (USFO)
Group has developed a paperless wage review system. The Web-based system uses
__________ to manage quarterly reviews of HP’s 15,000 employees.
a) analytics
b) intelligent agents
c) portals
d) XBRL
38. Some of the most innovative HR developments are in the area
of live online training (LOT) using __________ or other online meeting
software.
a) CIM
b) TUN
c) VIS
d) WebEx
39. Providing flexibility in selecting benefits is viewed as a
competitive advantage in large organizations. Employees can self-register for
specific benefits using menus from a __________ or __________.
a) corporate portal; voice technology
b) blog; wiki
c) social network; extranet
d) All of the above
40. Improved relationships with employees result in better
retention and higher productivity. Therefore, companies invest in __________,
which includes self-services such as tracking personal information and online
training.
a) benefits management
b) employee relationship management
c) budgeting management
d) intelligent agents
41. Training activities that are part of HRM may involve
__________ issues in recruiting and selecting employees and in evaluating
performance, in part because these activities make use of private confidential
information.
a) strategic
b) operational
c) ethical
d) budget
42. An effective technology for e-training and e-learning is
__________, which uses computer graphic displays that the user can adjust
during the decision-making process to see the results of an intervention.
a) LOT
b) flash
c) WebEx
d) visual interactive simulation (VIS),
43. Second Life has a special forum on training and learning
using __________ that organizations can use for employees, partners, and
customers.
a) videoconferencing
b) animations
c) simulations
d) virtual worlds
44. The traveling circus Cirque du Soleil schedules and
transports 20,000 performers and stage equipment and costumes, which are
changing constantly. To manage HR, finance, logistics, and production
scheduling applications, the company implemented __________ software, which
enabled data sharing.
a) Cisco
b) IBM WebSphere Business Integration
c) SimMAGIC
d) Trovix Intelligent Search
45. Human resources information systems (HRISs), which were
implemented on company networks since the late 1990s, have been moved to
intranets and __________; and HR apps are leased in __________ arrangements.
a) social networks; vendor
b) proprietary databases; ERM
c) cloud computing; software as a service (SaaS)
d) virtual worlds; intelligent agent
True/False
46. Each level of management has its own data needs, decision
making responsibilities, and time horizons.
47. At the strategic level, managers, supervisors, and workers
need detailed data, in real-time or near real-time, and the ability to respond
to what they learn from functional ISs.
48. At the operational level, middle-level managers make
tactical decisions that focus on intermediate-term issues to fulfill the
organization’s mission, objectives, and strategy.
49. Tracking sales, inventory levels, orders, and customer
support are examples of control activities.
50. A standard operating procedure, or SOP, is a loosely defined
and suggested procedure for completing a process or function, such as a quality
control process or function.
More Questions are Included…
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