BUS 365 WEEK 10 QUIZ 9 CHAPTER 12
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BUS 365 WEEK 10 QUIZ 9 CHAPTER 12
Multiple Choice
1. Making IT investments on the basis of an immediate need or
threat are sometimes necessary. What can managers expect from making investments
in this way?
a) These are proactive approaches that will maximize ROI.
b) These just-in-time approaches to investments minimize
long-term costs.
c) These are reactive approaches that can result in
incompatible, redundant, or failed systems.
d) These quick responses provide the best defenses.
2. The alignment of IT with the business strategy is dynamic and
a(n) __________.
a) ongoing process
b) annual event
c) challenge for operations managers
d) decreasing in importance
3. Cloud computing and software-as-a-service (SaaS) are forms of
__________.
a) in-house development
b) offshoring
c) outsourcing
d) sourcing
4. Why did British-Swedish company AstraZeneca undergo a major
restructure from a traditional model to a loosely-coupled business model?
a) Management forecasted a significant loss in its sales
revenues.
b) Management wanted to implement the latest IT and social
networks.
c) Competition in the pharmaceutical industry was decreasing.
d) All of the above
5. Optimally, the __________ guides investment decisions and
decisions on how ISs will be developed, acquired, and/or implemented.
a) network infrastructure
b) SWOT
c) level of IT expertise
d) IT strategy
6. Typically, ITs that provide competitive advantages, or that
contain proprietary or confidential data are developed and maintained by
__________.
a) consulting companies
b) the in-house IT function
c) a single vendor
d) multiple vendors
7. According to a survey of business leaders by Diamond
Management & Technology Consultants, 87 percent believe that IT is critical
to their companies’ strategic success. In addition, the survey reported that
__________.
a) most business leaders work with IT to achieve success
b) most IT staff are very involved in the process of developing
business strategy
c) only about one-third of business executives responsible for
strategy work closely with the IT department
d) IT projects are rarely abandoned
8. Which is not one of the reasons why an IT project is
discontinued or abandoned?
a) The project was under-budget
b) The business strategy changed
c) Technology changed
d) The project sponsors did not work well together
9. An organization’s __________ define(s) why it exists.
a) strategy
b) objectives
c) targets
d) mission statement
10. __________ are the desired levels of performance.
a) Strategy
b) Objectives
c) Targets
d) Visions
11. An organization’s __________ are action-oriented statements
(e.g., achieve a ROI of at least 10 percent in 2014) that define the continuous
improvement activities that must be done to be successful.
a) strategies
b) objectives
c) targets
d) mission statements
12. IT governance is concerned with insuring that organizational
investments in IT __________.
a) support operations
b) provide sustainable competitive advantage
c) deliver full value
d) are audited quarterly
13. It is the duty of the __________ to insure that information
systems, technology, and other critical activities are effectively governed.
a) IT function
b) Board of Directors (BOD)
c) end users
d) HR function
14. IT governance covers each of the following areas except:
a) inventory management
b) resource management
c) risk management
d) strategy support
15. Characteristics of resources that can help firms create a
competitive advantage are all of the following except:
a) appropriability
b) governance
c) rarity
d) value
16. Why is it insufficient to develop a long-term IT strategy
and not reexamine the strategy on a regular basis?
a) Systems need to be maintained
b) To keep the CIO part of the executive team
c) Organizational goals change over time
d) To automate business processes
17. The __________ is a group of managers and staff representing
various organizational units that is set up to establish IT priorities and to
ensure that the IS department is meeting the needs of the enterprise.
a) corporate steering committee
b) board of directors
c) executive suite
d) audit team
18. Based on case studies, the types of work that are not
readily offshored include the following:
a) Work that has been routinized
b) Business activities that rely on an common combination of
specific application-domain knowledge
c) Situations that would expose the client company to too much
data security or privacy risks
d) All of the above
19. For best results, an organization’s strategic IT plan is based
on __________.
a) IT governance
b) cloud computing
c) the latest mobile technologies
d) the strategic business plan
20. All of the following are tools or methodologies that
managers use for IT strategic planning except:
a) business service management
b) business systems planning model
c) balanced scorecard
d) dashboards
21. Business service management is an approach for linking
__________ or metrics of IT to business goals to determine the impact on the
business.
a) key performance indicators (KPIs)
b) critical success factors (CSFs)
c) scorecards
d) financials
22. What do managers use KPIs for?
a) To measure real-time performance
b) To predict future results
c) To measure results of past activity
d) All of the above
23. __________ are
the most essential things that must go right, or be closely tracked, to ensure
the organization’s survival and success.
a) Key performance indicators (KPIs)
b) Critical success factors (CSFs)
c) Scorecards
d) Financials
24. Which is not one of the characteristics of critical success
factors (CSFs)?
a) Organizations in the same industry have the same CSFs.
b) The CSF approach was developed to help identify the
information needs of managers.
c) The fundamental assumption is that in every organization
there are three to six key factors that, if done well, will result in the
organization’s success.
d) The failure of these factors will result in some degree of
failure at the organization.
25. __________ is used in planning situations that involve much
uncertainty, like that of IT in general and e-commerce in particular.
a) Key performance indicators (KPIs)
b) Scenario planning
c) Critical success factors (CSFs)
d) Balanced scorecard
26. Resource allocation is a contentious process in most
organizations because opportunities and requests for spending far exceed the
available funds. This can lead to __________ among organizational units, which
makes it __________ to objectively identify the best investments.
a) highly political competition; difficult
b) highly political competition; easier
c) cooperation; simple
d) cooperation; difficult
27. The __________ of organizations are the things they do best
and that represent their competitive strengths.
a) competitive advantages
b) customer-facing activities
c) core competencies
d) back office functions
28. IT is difficult to manage for organizations __________. .
a) of all types
b) in retail
c) in manufacturing
d) in finance
29. Outsourcing can be done __________.
a) domestically or offshore
b) via cloud computing or SaaS
c) via business processing
d) a and b
30. Cloud computing is for outsourcing of __________.
a) routine tasks
b) routine tasks and the delivery of real business services
c) proprietary systems
d) nonproprietary applications
31. __________ is the process of hiring another company to
handle business activities for you.
a) Cloud computing
b) Business processing outsourcing (BPO)
c) SaaS
d) IT outsourcing
32. __________ includes many functions that are considered
non-core to the primary business strategy, such as financial and administration
processes, human resource functions, call center and customer service
activities, and accounting.
a) Cloud computing
b) Business processing outsourcing (BPO)
c) SaaS
d) IT outsourcing
33. Outsourcing deals are typically __________.
a) multi-year contracts
b) short-term service level agreements
c) temporary arrangements
d) one-year projects
34. Lessons that eBay and Genpact learned from the BPO
implementation include each of the following except:
a) Manage change by securing the commitment of senior leaders
b) Set realistic expectations and manage them actively
c) Focus on minimizing costs
d) Anticipate risks and formulate a plan for mitigating them
35. Which is not one of the lessons that eBay learned from its
BPO implementation?
a) Challenges can be avoided by partnering with a global leader
in business process and technology management.
b) Build a project-management infrastructure
c) Create a governance mechanism
d) Properly define how success will be measured
36. Since the late 1980s, many organizations have outsourced
__________.
a) supply chain functions
b) the majority of their IT functions
c) only incidental parts of their IT function
d) marketing functions
37. The trend in outsourcing has been toward the __________.
a) single vendor
b) use of short term contracts
c) mega-deal
d) multi-vendor approach
38. The major reasons why organizations are increasingly
outsourcing include each of the following except:
a) to focus on core competency
b) it’s a faster way to gain or enhance IT capabilities
c) to support supply chain transactions
d) cloud computing and SaaS have proven to be effective IT
strategies
39. Which of the following statements about outsourcing is
false?
a) Increasingly, organizations are leveraging existing global cloud infrastructures from
companies such as Amazon and Google.
b) Established companies are less willing to outsource
company-critical functions in an effort to reduce costs.
c) New start-up companies typically outsource and rely on SaaS
to avoid upfront IT costs.
d) Outsourcing companies have started to offer interesting new
business models and services around cloud computing.
40. Which is not one of the risks associated with outsourcing?
a) flexibility
b) shirking
c) poaching
d) opportunistic repricing
True/False
41. Making IT investments on the basis of an immediate need or
threat is not a smart strategy because it can result in incompatible,
redundant, or failed systems.
42. The two basic types of IT strategies are offshoring often
with help from a consulting firm and/or vendor; and outsourcing to a
third-party that resides either in the same country or is offshore.
43. For more productive service level agreements, companies may
hire an outsource
relationship managementcompany to monitor and manage the
outsourcing relationships.
44. To reduce costs, biopharmaceutical AstraZeneca shifted from
a vertically integrated company to a loosely-coupled organizational model
connected by outsourced arrangements and relationships.
45. AstraZeneca was able to quickly set up outsourcing
relationships despite complex regulatory hurdles.
46. AstraZeneca had signed a seven-year global outsourcing
agreement with IBM. Under the deal, IBM provides a single global technical
infrastructure for AstraZeneca covering 60 countries.
47. IT strategic plans should be made within the context of the
business strategy that it needs to support, which is how most IT planning is
done.
48. According to a survey of business leaders by Diamond
Management & Technology Consultants, 87
percent believe that IT is critical to their companies’ strategic success, but
few business leaders work with IT to achieve that success.
49. Both IT and organizational strategies are static and can be
harmed when people resist change because IS success depends on the skills and cooperation
of people.
50. Business strategy sets the overall direction for the
business; while the IT strategy defines what information,
ISs, and architecture are needed to support the business and how infrastructure and
services are to be delivered.
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