BUS 365 WEEK 11 QUIZ 10 CHAPTER 13,14
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BUS 365 WEEK 11 QUIZ 10 CHAPTER 13,14
Multiple Choice
1. __________ are the building blocks of each functional area,
e.g., accounts receivable (A/R) and accounts payable (A/P)
a) IT procedures
b) Business processes
c) Business strategies
d) Competitive forces
2. __________ is a technology approach to implementing a
business process, but it’s only part of the technology required to implement
business processes.
a) MIS
b) BPM
c) SaaS
d) SOA
3. Microsoft International’s lack of standardized business
processes and process documentation had a number of adverse impacts on the HR
team. Which is not one of those adverse impacts?
a) Decrease in errors by new hires
b) Increased the time and cost to train new employees
c) Limited ability to review their business processes
d) Decreased business process efficiency
4. Which is not one of the benefits that Microsoft International
achieved through the use of Visio and business process modeling?
a) Significant savings in labor hours through increased process
efficiency
b) Decrease in the training time of newly hired employees
c) Improved decision making through visual process analysis
d) Improved relationships with supply chain partners
5. When you break it down, you see that a business process is
actually __________.
a) a project of known scope with an assigned budget
b) a loosely defined approach to solving an unstructured problem
c) a series of individual tasks executed in a specific order
d) clearly defined and automated by software
6. A process has inputs and outputs that are __________, which
is necessary so it can be managed.
a) qualitative
b) measurable
c) visual
d) summary metrics
7. Business processes integrate __________.
a) software and hardware
b) ISs and people
c) data and models
d) dashboards and scoreboards
8. The __________ spec, also called
the technical spec,
is important to managers because it identifies how the business process will be
implemented in as much detail as possible.
a) evaluation
b) implementation
c) project
d) design
9. During the implementation stage, __________ tests are
critical because they determine whether the process is designed well from
users’ perspective.
a) user acceptance
b) functional acceptance
c) system acceptance
d) integration
10. A(n) __________ is a set of technologies used for exchanging
data between applications and for connecting processes with other systems
across the organization, and with business partners.
a) ERP
b) mashup
c) SOA
d) Web service
11. During the implementation stage, __________ tests are
critical because that is when analysts test whether the process performs its
functions.
a) user acceptance
b) functional acceptance
c) system acceptance
d) technical acceptance
12. During the implementation stage, __________ tests are
conducted by technical experts who attest that the process is integrated
correctly with inputs and outputs of other processes and data sources and data
stores
a) user acceptance
b) functional acceptance
c) system acceptance
d) integration acceptance
13. In the short term, business process management (BPM) helps
companies __________.
a) improve profitability by reducing waste and costs
b) become more responsive to business changes
c) increase sales revenues and profit margins
d) all of the above
14. In the long term, business process management (BPM) helps
companies __________.
a) improve profitability by reducing waste and costs
b) become more responsive to business changes
c) increase sales revenues and profit margins
d) all of the above
15. After decades of business process reengineering attempts,
organizations still have problems with their business operations. What are
those problems?
a) They duplicate processes
b) They perform hundreds of non-core tasks that should be
outsourced
c) They spend vast amounts on proprietary process-management
software that’s difficult to update
d) All of the above
16. British Telecom, United Airlines, and other companies that
focused their BPM initiatives on process automation and cost savings had achieved
significant operational efficiencies __________.
a) and higher market share
b) but lost their competitive edge and fell short of their
performance targets
c) but only for a short time as competitors copied their efforts
d) because they were linked to their business strategies.
17. Changes to business apps that were needed prior to year 2000
were tedious and time-consuming because they were tightly coupled programs
written in __________.
a) COBOL
b) Java
c) Visio
d) Flash
18. __________ components have minimal dependence on each other,
which simplifies testing, maintenance and troubleshooting because problems are
easy to isolate and unlikely to spread.
a) Tightly coupled
b) Hardwired
c) Loosely connected
d) COBOL
19. The advantage of the __________ is that any tier can
be upgraded or replaced independently as business requirements or technology
change.
a) tightly coupled architecture
b) middleware and graphical user-interface
c) three-tier software architecture
d) four-module tiered architecture
20. What was the underlying reason for the failure of the 2010
U.S. Census Bureau’s Handheld Project?
a) Failure of top management in the bureau to assess and
mitigate risks of such a major project
b) Technical and database failures
c) Poor project management approach
d) Insufficient training of the census takers on how to use the
handheld devices
21. Options for the acquisition of complex IT applications are
all of the following except:
a) Built in-house
b) Custom-made by a vendor
c) Leased from an application service provider (ASP)
d) Out-of-the-box
22. For in-house development, the __________ option should be
considered only for specialized IT apps for which components are not available
because this option is expensive and slow.
a) build from components
b) build from scratch
c) integrating applications
d) prototyping
23. End-user development has risks and limitations, which
include each of the following except:
a) End users may not be skilled enough in computers, so quality
and cost may be jeopardized.
b) End users may not take time to document their work
c) End users may neglect proper security measures.
d) There may be an endless loop of prototype revisions.
24. Projects are managed by managing the triple constraints.
Which is not one of those constraints?
a) approval
b) scope
c) time
d) budget
25. A project plan is specified in a __________.
a) resource pool
b) Gantt chart
c) work breakdown structure (WBS)
d) critical path
26. Project managers need to recognize the risk of __________,
which is the piling up of small changes that by themselves are manageable, but
collectively can cause significant project growth.
a) over allocation
b) critical path
c) triple constraints
d) scope creep
27. Project management includes three basic operations. Which is
not one of those operations?
a) planning
b) budgeting
c) organizing
d) controlling
28. Project managers must manage the __________, which consists
of tasks that must start and finish on schedule or the project will be delayed
unless corrective action is taken.
a) over allocation
b) critical path
c) triple constraints
d) scope creep
29. The success of a project manager depends on all of the
following except:
a) use of the critical path method and Gantt charts
b) clear, open, and timely communication
c) accurate, timely, and complete information
d) commitment from team members
30. The __________ is the traditional systems development method
used by organizations for large IT projects such as IT infrastructure.
a) prototyping method
b) systems development life cycle (SDLC)
c) critical path method
d) sourcing method
31. Systems development involves __________, which is the
revising of results of any development process when new information makes
revision the smart thing to do.
a) iteration
b) scope creep
c) constraints
d) prototyping
32. The first stage of the SDLC is __________ to understand the
business problem or opportunity.
a) systems analysis
b) systems investigation
c) prototyping
d) systems design
33. During the systems investigation stage, __________ studies
are done to determine if the hardware, software, and communications components
can be developed and/or acquired to solve the business problem.
a) economic feasibility
b) technical feasibility
c) ROI
d) NPV
34. During the systems investigation stage, __________ studies
are done to assess the skills and the training needed to use the new IS.
a) economic feasibility
b) technical feasibility
c) organizational feasibility
d) behavioral feasibility
35. Covert resistance to a new IS from employees may take the
form of __________.
a) sabotaging the new system by entering data incorrectly
b) continuing to do their jobs using their old methods
c) complaining about the new system for extended time
d) All of the above
36. __________ specifications include the design of outputs,
inputs, processing, databases, telecommunications, controls, security, and IS
jobs.
a) Physical design
b) Logical design
c) End-user
d) Systems analysis
37. When the system’s logical and physical designs
specifications are agreed upon and approved by all participants, they
__________.
a) should not be changed
b) should be flexible to changes
c) are used to develop the prototype
d) determine the budget and timeline for development
38. To add rigor to the programming process, programmers use
__________ that improve the flow of the program by decomposing the computer
code into modules.
a) GOTO statements
b) flowcharts
c) structured programming techniques
d) All of the above
39. Which is not a characteristic of program testing?
a) Testing verifies that computer code works correctly under
various conditions.
b) Syntax errors are easier to find than logic errors because
they prevent the program from running.
c) Logic errors are difficult to detect because they permit the
program to run but result in incorrect output.
d) Proper testing can be done quickly and with little effort.
40. __________ conversion is the least expensive and highest
risk IS conversion strategy because the old system is cut off and the new
system is turned on at a certain point in time.
a) Parallel
b) Direct
c) Pilot
d) Phased
True/False
41. A business process, such as the credit approval process,
accomplishes or produces something of value to the organization.
42. In order to manage a process, the process needs to have
outputs that are measurable.
43. Process design is typically mapped and documented using a
modeling tool, such as Microsoft Excel.
44. Not only is the development of the process important, the
testing is equally as critical.
45. The BPM approach has its roots in just-in-time (JIT), which
is the radical redesign of an organization’s business processes.
46. The BPR and JIT approaches were both based on assumptions.
And if those assumptions are not met, then they will fail to achieve the great
expected results.
47. Many JIT implementations in the U.S. actually increased
inventory costs because JIT is based on the assumption that warehousing costs
are extremely high, as they were in Japan where JIT was initiated by Toyota.
48. When applying business process reengineering (BPR), managers
first attempt to automate or semi-automate an organization’s business
processes.
49. An advantage of JIT is that it significantly decreases
transportation and ordering costs.
50. In the 1990s, most organizations failed to achieve
fundamental business process improvements because they attended a BPR seminar
and then made mistakes in the implementation.
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